Essentially, an established (more than 3yrs+) agent has industry knowledge so you are getting the most up to date knowledge and advice from someone who has 'their finger on the pulse' of knowing the hospitals and surgeons in Phuket, with the simplicity of someone who speaks the same language and is from the same country as yourself. As your agent we represent your best interests to the hospitals in Phuket and not the other way around, we are independent from the hospitals and thus we work on the behalf of our clients. In our years of successful business operation, we have established and built a solid reputation with hospitals and clinics. With our relationship with our hospitals we are able to have immediate access to hospital staff and administrators and can get you appointments quickly and confirmed that you may not be able to get if you approached the hospitals direct. If you are thinking of having multiple procedures, including dental and/or non-invasive treatments, we can coordinate and provide you with an itinerary to ensure you have all treatments you have booked for. In addition, we can also organise all your transfers to collect you from your hotel and take you to your appointment, without the stress and hassle of organizing your own transport. It's not only industry knowledge and experience that you have when you go through an agent but at Destiny Meditravel our consultants are trained to not only prepare you for your impending surgery trip, but they are available as your 24/7 support in Australia whilst you are away in Thailand via sms, telephone or internet. When you return home as well they are available to follow up, as well as answer any questions or concerns that you may have about your post-operative recovery.