Travel Booking Terms & Conditions
Please read these booking conditions carefully.
Consultants of Destiny Medi-Travel are also an employee of MTA Travel who are a licensed travel agency and tour operator. Their travel agents license number is TAG 903 the travel arrangements available to Destiny Medi- Travel customers through MTA Travel include:
Arrangements where Destiny Medi-Travel consultant employees of MTA act as a retail agent of the tour operator. The customer will be required to comply with the booking terms and conditions of that tour operator.
ii) Arrangements where MTA l acts as the principal. All such bookings are made on the basis of the following conditions and any other information supplied to you prior to booking. In these conditions any reference to 'you' means all persons named on the booking including any added or substituted at a later date.
References to 'we' are references to Destiny Medi-Travel and MTA Travel . Reading these booking conditions forms part of your contract with Destiny Medi-Travel and MTA Travel.
Please read these booking conditions carefully. On completing the booking form you are deemed to have read and accepted the Booking Conditions and that you have the authority to accept and are accepting the terms of these conditions on behalf of all persons in the party.
This contract is governed by Australian Law and both parties agree to submit to the jurisdiction of the Australian Courts at all times unless you decide to refer to arbitration under clause 11.
Your Financial Protection
MTA Travel are member of Australian Federation of Travel Agents (AFTA) International Air Transport Association Travel Agents licence number; TAG 903.,
Your Agreement With Us
Your contract with us shall come into existence when we issue our confirmation invoice except in the case of bookings made within 30 days of departure in which case special conditions apply (see below).
Deposits
A minimum non-refundable deposit of A$50 per person domestic travel and A$200 per person on international travel (excluding infants) is required at the time of making the reservation, if the reservation is made more than 45 days prior to departure. A reservation will be automatically cancelled if the deposit is not paid within 7 days of making the reservation. Deposits exceeding A$200 per person are required for certain escorted tours, rail journeys, non-brochure products, and exclusive island resort hotels. Your reservations agent or travel agent will advise you of the required additional deposit at the time of making your reservation.
Final Payment
Final payment must be received by MTA Travel at least 45 days prior to departure. For reservations made less than 45 days prior to departure, full and final payment is due at the time of making the reservation. Failure to make final payment when due will result in the reservation being automatically cancelled and you will be responsible for the cancellation fees specified.
If the deposit and/or the balance are not paid in time we may cancel your booking. If the balance is not paid on time, we shall retain your deposit and per the cancellation charges below.
Payment And Tickets
We accept Visa, Master Card, Australian Bank card, cards, as well as payment by Direct Deposit, Cheque or Postal Order. A 2% handling fee is levied on all credit card payments. Cheques should be made payable to MTA Travel. Once we have confirmed the booking to you and we have received payment your travel documents will be forwarded approximately 3 weeks prior to departure.
In order to take advantage of special fares, we may be required to issue tickets well before travel. Cancellation charges of 100% of the flight cost will be levied if you have to cancel or make any changes after tickets have been issued (for changes the full price of the flight will have to be paid again even if the same flight is used). This also applies to discounted business class fares. In the event of a late booking it may be necessary for your travel documents to be issued on departure. An extra charge may be made for this service.
Document Delivery
Tickets will be issued in accordance with deadlines written into the applicable fare.
Tickets/Documents will be posted three weeks prior to departure.
For bookings made within three weeks of departure conditions and charges may apply as below: -
Orders made from within Australia: -
Orders confirmed more than 7 days prior to departure: Standard Post - No Charge.
Orders confirmed within 7 days of departure: -
1) Wherever possible, Electronic Ticketing will be arranged at no additional charge.
2) Tickets will be sent express Post. A $9.95 Surcharge will be added to your booking
3) If options 1 or 2 are not available we will arrange a Ticket On Departure. A surcharge of up-to $30 will be added to your booking.
Orders made from outside Australia: -
Some bookings may require the provision of an Australia delivery address in order to comply with IATA regulations. Where Australian addresses are supplied the above delivery conditions apply. Where delivery to an overseas address is possible an Express delivery charge of up to $50 will apply.
Insurance
It is a condition of international bookings that you are adequately insured. If you have not taken offered insurance you must have an insurance policy that provides adequate cover for your travel requirements. We recommend that insurance be taken on all travel however domestic travel within Australia is optional this is both for ours and your protection.
Price
Our Price Guarantee: Our sales consultants will quote the price for your selected itinerary at the time you make your reservation. Once you have paid your deposit and received our confirmation the invoice price of your travel arrangements is fully guaranteed and will not be subject to any surcharge unless stipulated at the time of booking. We reserve the right however to lower or raise our prices at any time before the booking is confirmed.
Changes Made By You
If, after our confirmation invoice has been issued, you wish to alter your travel arrangements in any way we will do our best to help providing that we receive written notification from the lead person on the booking form no less than 42 days before the original departure date.
Where airline tickets have been issued, in accordance with deadlines written into the applicable fare, changes can only be made if conditions permit. Some fares are non-changeable and some allow changes for a fee. An amendment fee of $30 per person (excluding infants) will be charged in addition to any charges passed on by our suppliers (e.g. airlines or hotels). Please note that if the number of persons in a booking changes the price will be recalculated on the basis of the amended party size. If you wish to change your travel arrangements within 42 days of the original departure date this will be treated as a cancellation of the original booking and cancellation charges will be applied as set out below.
Cancellation By You
You, or any of your party, may cancel your travel arrangements at any time. Written notification from the lead person on the booking must be received at our offices. You will be required to pay the applicable cancellation charges up to the maximum show below. Please note that insurance premiums are non-refundable.
Period before departure within which written cancellation received: (Amount of cancellation is as a % of the price for the travel arrangements)
Over 45 days: Minimum $500 non refundable + insurance
Between 29 and 42 days: 50%
Between 15 and 29 days: 70%
Within 15 days: 100%
Cancellation charges of 100% of the flight cost will be levied if you have to cancel or make any changes after tickets have been issued (for changes the full price of the flight will have to be paid again even if the same flight is used). This also applies to discounted Business Class fares.
In addition, most suppliers of vacation products including airlines, hotels and motor coach operators — have their own detailed cancellation and amendment policies and you are responsible for paying any such fees charged by those suppliers, which are in addition to the cancellation and amendment fees charged by Go Tours Travel. Details are available at the time of booking.
Changes Made By Us
We plan your travel arrangements many months in advance. Regrettably amendments may sometimes be necessary and errors occasionally occur. We reserve the right to make changes or correct errors at any time both before and after our confirmation. Most of these changes are minor and we will always try to advise you of these changes before you depart if there is time.
Flight timings and carriers advertised may be subject to change for operational reasons. The final details will be shown on your flight tickets and you should check these carefully. If a major change does become necessary however, we will inform you as soon as it is reasonably possible if there is time before your departure. Changes to aircraft type with the resulting lack of facilities promised at the time of booking are deemed to be minor changes.
A major change involves a change of Departure airport (with the exception of a change from one same city airport to another), destination airport (other than between two airports serving the same city or resort), time of departure by more than 12 hours, resort area, in the case of tours and cruises a significant change of itinerary or offering accommodation of a lower standard than originally booked. If we have to make a major change you have the following options: If we have to make a major change you have the following options:
a) Accepting the altered travel arrangements.
b) Accepting alternative arrangements that we are able to offer.
c) Canceling your travel arrangements with us without charge.
Cancellation By Us
We reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients that we require for a particular tour or arrangement is not reached, we may have to cancel it. If we are unable to provide the booked travel arrangements you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard, if available.
We will not cancel a booking after the final balance due date unless you fail to pay the balance or in the case of force majeure.
If You Have A Complaint
If you have a problem during your travel program, it is a legal requirement that you bring it to the attention of the relevant supplier (e.g. your hotelier or airline) as soon as possible. If you are unable to resolve the problem locally you must obtain written confirmation from the supplier of your complaint and follow this up by writing to us within 28 days of your return. Correspondence should be addressed to our Customer Services Department at Destiny Medi-Travel, PO Box 8235, Mt Gamier East, SA 5291. Please give your booking reference and all other relevant details. If you fail to follow this procedure we cannot accept liability for any claim.
What Happens To Complaints
We hope that any complaint that you may have can be settled amicably between us. Our reservation staffs are empowered to deal with complaints on the spot. Where a complaint is not dealt with to the customer's satisfaction, MTA Travel management can be involved at any time and arrange a suitable solution.
Our Liability To You
We will always endeavour to ensure that any special requests you may make e.g. Non Smoking Room are fulfilled, however we can never guarantee such requests. If any part of your travel arrangement is not provided as promised, a suitable solution will be discussed and acted upon. We accept responsibility for the acts and/or omissions of our employees
We accept NO responsibility for:
a) Your own acts or omissions
b) Acts of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable
c) Events which could not have been foreseen or avoided despite all due care
Our liability in all cases shall be limited to a maximum of twice the cost of your travel arrangements excluding insurance premiums and amendment fees. However our liability in respect of carriage by air, sea and rail and the provision of accommodation is limited in the manner provided by the relevant international conventions and conditions of carriage. It is a condition of the acceptance of liability above that you notify us of any claim in accordance with the conditions relating to complaints. Where any payment is made to you or any members of your party that person must assign to us or our insurers any rights they may have to pursue any third party. They must furthermore agree to fully co-operate should our insurers or we wish to enforce those rights.
Conditions Of Carriage
When you travel with a carrier, the conditions of carriage of that carrier will apply, some of which may limit liability. The conditions of carriage of that carrier are incorporated into this contract. Our Companies web sites are our responsibility, as your travel agent. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note, in accordance with Air Navigation Orders, to qualify for infant status a child must be under 2 years of age on the date of the return flight.
Scheduled Airline Booking Conditions
Bookings
Some airlines do not allow access to their live seat 'inventory' or last seat availability. It is occasionally possible that after confirming a reservation on-line the airline may reject the booking. This only occurs on a small selection of airlines featured on our site. If this occurs we will contact you within 24 working hours or the next working day whichever sooner, to advise that this situation has arisen. In this instance we will not be liable for any additional costs incurred in having to purchase new tickets at a higher fare. Payment for tickets will not be taken unless the seats are confirmed by the airline.